Accessibility
Information for planning your visit:
Carer tickets?
We are committed to providing an enjoyable and safe visit for all our guests. It is important to be aware that our decision-making is based on The Equality Act, and we help you communicate the types of reasonable adjustments you should be legally entitled to.
You can email us with proof of disability to make a Free Carer Ticket application. Once your application has been approved, you can make a booking online for the disabled guest, and email us to add the carer ticket to the booking, you can not book a carer ticket online. Please allow at least 48hrs for us to be able to review your request. Applications made under this time frame to your booking will be reviewed on a ‘best effort’ policy by the customer service team.
A carer must be over 14 years of age and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of their visit. If more than one carer’s ticket is required, a letter from a GP or consultant is needed stating the number of carers required. The support must be due to disability-related needs.
Participating in water sports activities at the Aqua Park is vigorous and physically demanding. Please check the entry requirements to ensure that the activity is suitable on an individual basis and seek professional medical advice before booking.
For proof of disability, please provide any ONE of the following forms of documentation:
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent
Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been
awarded, or the actual Allowance book - Attendance Allowance or Carer’s Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
- Incapacity Benefit or Employment and Support Allowance (ESA)
- A valid Blue Badge
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual
Impairment (CVI) - A local authority registration document which is local to the attraction where it is being submitted
- Credibility’s Access Card
Once we receive your application our team will review your supporting documents. This is not the same as other decision-making systems you may be used to such as claiming disability benefits.
For this reason, the threshold for making decisions is high and each adjustment we consider must have an appropriate description of need and supporting evidence.
Carer tickets for season pass holders?
Seasonaires/Season Pass holders with a disability can make an application for a free Carer Pass that goes alongside the current Pass held.
We are committed to providing an enjoyable and safe visit for all our guests.
You can email us with proof of disability to make a Free Acompanying Carer Season Pass application. Once your application has been approved, you can make the booking online for the disabled guest, and email us to add the carer pass to the booking, you can not book a carer season pass online.
The Carer Pass is issued to the disabled guest and will have the name, date of birth and a photo of the disabled guest. It is therefore transferrable between carers and will not be bound to any specific carer. Please buy a Season Pass for the disabled guest and send proof of entitlement to us via email. The proof of entitlement accepted is the same as for a carer’s ticket (see previous section). Please note that a Carer Pass cannot be used without the presence of the disabled Passholder that it goes alongside. This is because the Pass is designed to offer assistance to the disabled guest only.
A carer must be over 14 years of age and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of their visit. If more than one carer’s ticket is required, a letter from a GP or consultant is needed stating the number of carers required. The support must be due to disability-related needs.
Participating in water sports activities at the Aqua Park is vigorous and physically demanding. Please check the entry requirements to ensure that the activity is suitable on an individual basis and seek professional medical advice before booking.
For proof of disability, please provide any ONE of the following forms of documentation:
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent
Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been
awarded, or the actual Allowance book - Attendance Allowance or Carer’s Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
- Incapacity Benefit or Employment and Support Allowance (ESA)
- A valid Blue Badge
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual
Impairment (CVI) - A local authority registration document which is local to the attraction where it is being submitted
- Credibility’s Access Card
Are there any concessions for NHS, Military, blue light?
The discount available to Blue light / NHS and military service personnel is FREE wetsuit hire saving you up to 25%.
Max redemption = 4 suits per booking) Alternatively, you can receive a £5 discount from our sales wetsuit where we provide them.
There is no discount on tickets or annual passes currently. This is an on-the-day offer only. If you have paid for hire online in advance no refund is given, so please just reserve your tickets online and bring your work card with you to redeem this at the Ticket Office.
Other OFFERS are available to our partners, check out the offers page for more information.
Can I wear spectacles on the Aqua Park?
You cannot wear your spectacles on the Aqua Park for safety reasons. Prescription goggles are a good alternative.
What are the ages, parental supervision, swimming ability and admissions criteria?
Swimming Ability
It is a requirement than you can swim 25m unaided and you should be confident in the water as are likely to go underwater. You have to be able to pull yourself up out of the water, and it can be tiring.
Height Restriction
There is a minimum height of 1.20m permitted on the Aqua Park.
There is no weight restriction.
Age and Parental Supervision
Cardiff only – Open to children aged 8 years old and above. Children aged 8 to 15 years old inclusive must have either an over 18 adult/guardian supervising and observing from the shore, or on the Aqua Park with them for the duration of the session. 16 years old and over can attend any session without supervision.
Rutland and Lakeside only –
Open to children aged 6 and 7 years old can attend any session provided that an adult or guardian of 18+ is supervising them on the Aqua Park at all times, on a 1 adult to 3 children ratio.
Children aged 8 to 15 years old inclusive must have either an over 18 adult/guardian supervising and observing from the shore, or on the Aqua Park with them for the duration of the session.
16 years old and over can attend any session without supervision.
Additional support to help you splash out
We welcome visits by differently-abled people to the Aqua Park and endeavor to do all that is possible to provide a safe and enjoyable experience for all.
We’re all about hosting sharing laugh out loud memories, conquering a physical challenge, helping restore people’s mental and physical health and boost their wellbeing. Our courses are designed to be accessible, but they do offer a degree of physical and mental challenge.
This may mean that adjustments to our levels of supervision will be required for safe participation. For some, the residual risks of injury may still be too great despite the implementation of additional measures, preventing their safe use of the course.
If attendees have any special requirements, you should inform us of this before making a booking. Carer tickets can be provided free of charge.
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Visual Impairment
Depending on the severity of the participants visual impairment, you may need 1-2-1 companions to help assist you on the park. The level of support will depend on a number of factors including the degree of impairment and whether there are any under 16-year old’s in your group. Please contact us to discuss this further.
Hearing Impairment
Our pre-activity Safety Briefs can be communicated using our visual aids video. It is important that you give us as much notice as possible to ensure these are in place. For instance, groups may like or need to bring signers/ translators or hearing companions.
We are very happy to discuss your requirements as Aqua Park Group does not have in-house translators. Please view our subtitled briefing video ahead of arrival.
Limb Difference
If you are able to swim 25m unaided then should be fine to take part. However, the security of prosthetics at height and during water landings and climbs on obstacles needs to be considered. With sufficient advance notice we can make adjustments to facilitate safe entry to the water.
Mental health & Learning Difficulties
Depending on the participants, up to 2 additional companions may be needed to assist throughout the course. If a participant is unable to remain attentive for the training and then apply what they have learned on the session, then the activity may not be suitable for them.
Consideration must be taken for any participants that are under prescribed medication and whether this could affect their conduct on the course. We are happy to chat through requirements.