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Safety Briefing

Acknowledgement of risk

Participating on the Aqua Park is physically challenging and carry risks of personal injury that we cannot entirely eliminate. You should only participate on our sessions at Aqua Park Group with a full understanding of the risks and the steps you can take to minimise them.

All participants must sign a waiver before arriving at the Aqua Park. U18’s must be signed in by a parents or guardian.

Watch the Cardiff safety briefing

Watch the Rutland & Lakeside safety briefing

Entry requirements

  • The minimum height to participate is 1.20m.
  • The minimum age to participate is 6+ years old in Rutland and Lakeside. 8+ years old in Cardiff.
  • All participants must be able to swim 25m unaided and confident in the water.
  • Have not had a previous injury that could effect your safe use of the park, including dislocations.
  • There is no weight limit on the Aqua Park.
  • Must not be under the influence of drugs, alcohol or medication.

Parental supervision

  • Children aged 6 and 7 years old can attend any session provided that an adult or guardian of 18+ is supervising them on the Aqua Park at all times, on a 1 adult to 3 children ratio. (*Rutland and Lakeside only)
  • 16 years old and over can attend any session without supervision.
  • Children aged 8 to 15 years old inclusive can attend any session but must have either a adult or guardian on shore, or on the Aqua Park with them for the duration of the session.

Preventing injuries

There are steps you can take to minimise the chances of sustaining an injury whilst taking part on the Aqua Park.

  • You must watch our Safety Briefing before attending and follow all the instructions of the lifeguards.
  • Warm up thoroughly before your session. Stay with your group.
  • If you cramp up, stay calm and signal for help from one of our lifeguards.
  • Wear good quality waterproof sunscreen. Be aware of your surroundings and other people on the Aqua Park.
  • Be honest with yourself about your ability, listen to your body. If you are tired, take a break.
  • Enter the water feet first, checking landing zones before you make a jump or slide.
  • Only attempt flips and tricks within your ability and if you are trained to do them safely.
  • If you have any questions – ask!

Preventing Illness & infections

  • Cover any cuts with a waterproof dressing
  • Wear footwear to protect feet from cuts
  • Avoid ingesting or drinking the water
  • Either; wash your hands with liquid soap and fresh water immediately after the activity
  • Or; use hand sanitiser, especially before eating and drinking.
  • Wash or shower throughly when you get home.

What are the ages, parental supervision, swimming ability and admissions criteria?

Can I wear spectacles on the Aqua Park?

Can I participate if I am pregnant?

Can I wear shoes on the park?

Carer tickets?

Do you have Lifeguards?

Our safety culture

Our mission is to provide a 5 star experience that is fun and challenging for all our customers in an environment in which they feel safe and respected. We are always looking for ways to lead the Aqua Park industry by improving safety standards, investing in our people and improving visitor experience.

We train and develop our people season on season, becoming the first UK Aqua Park operator to be recognised as an Approved Training Centre by the RLSS in 2018. The Group has now trained over 300 employees across 3 locations in UK’s leading Open Water Lifeguarding qualification.

In 2022, whilst working closely with the RLSS we rolled out a new Aqua Park Training module to all our lifeguard teams. This means the Aqua Park specific training we provide to our teams is now a recognised qualification.

We also work with safety partners like South west fire and rescue and Rutland Medical solutions to give our teams extra training throughout the season.

We are passionate about Water Safety and support the RLSS on water safety education with children in the community.

We are proud to be key founding members of the Aqua Parks Association UK and Ireland along with other operators and the RLSS.

The Association exists to support its members, provide expert advice, help create networking connections and create a safer Aqua Park Industry for all to enjoy.

All our locations have been received RLSS Industry Approved Aqua Park accreditations.

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